Exchanges

  • We do not process exchanges for online orders. We process returns and ask you place a new order for your desired item to secure the inventory, due to our ever-changing stock. Return instructions are below.
  • We do realize due to holiday promotions and some items being sent directly as gifts this process might not be easiest and are willing to look on a case-by-case basis if necessary. Please just email us if so: shop@ptfcauthentics.com. 

Return Policy

We will gladly accept your return by mail of unwashed and unworn merchandise with all tags and labels attached. 

Customized jerseys and clearance merchandise are final sale and cannot be returned or exchanged.

You will be credited for a return with receipt that we receive within 30 days of purchase. Your credit will be in the original form of payment. For returns by mail, your credit will be issued within two weeks of return package delivery.

Returns by Mail

  • On your receipt, circle the item(s) you would like to return for a credit*. Sending without a receipt? Please provide your order number and email address either with a note inside the packaging or with an email to shop@PTFCAuthentics.
  • Select a carrier of your choice and pay return postage at time of shipping.
  • Ship to the following address:
 PTFC Authentics Returns Department 
 1844 SW Morrison St. 
 Portland, OR 97205

Returns for Incorrect, Damaged or Defective Merchandise
If your your order is incorrect or the merchandise is damaged or defective please email us immediately at shop@ptfcauthentics.com

Returns & Exchanges in Store - If you are able to bring your return/exchange to us in-store, we can accommodate. Please see hours/location info here: https://www.timbers.com/ptfcauthentics-stores.

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