Returns & Exchanges

Exchanges

  • We do not process exchanges for online orders. We process returns and ask you place a new order for your desired item to secure the inventory, due to our ever-changing stock. Return instructions are below.

Return Policy

We will gladly accept your return by mail of unwashed and unworn merchandise with all tags and labels attached. *Due to the intimate nature of blankets we will not be able to take returns of them.

  • Returns are accepted within 30 days of purchase/delivery for items in new/unworn condition with tags attached and receipt/order number. Any order placed on or after November 29th, 2024, will have their return policy extended to February 10th, 2025. 
  • Returns are refunded back to the original form of purchase
  • Returns are accepted during regular store hours or if mailed using the info below

 

Customized jerseys and clearance merchandise are final sale and cannot be returned or exchanged.

  • Returns or exchanges are not accepted for any personalized jerseys
  • Returns or exchanges are not accepted for any player or sponsorship changes

You will be credited for a return with receipt that we receive within 30 days of purchase. Your credit will be in the original form of payment. For returns by mail, your credit will be issued within two weeks of return package delivery.

Returns by Mail

  • On your receipt, circle the item(s) you would like to return for a credit*. Sending without a receipt? Please provide your order number and email address either with a note inside the packaging or with an email to shop@PTFCAuthentics.
  • Select a carrier of your choice and pay return postage at time of shipping.
  • Ship to the following address:
 PTFC Authentics Returns Department 
 1844 SW Morrison St. 
 Portland, OR 97205

Returns for Incorrect, Damaged or Defective Merchandise
If your your order is incorrect or the merchandise is damaged or defective please email us immediately at shop@ptfcauthentics.com. 

Returns & Exchanges in Store - If you are able to bring your return/exchange to us in-store, we can accommodate. Please see hours/location info here: https://www.timbers.com/ptfcauthentics-stores.